AOHell

Thursday, June 15, 2006

This is amazing. Vincent Ferrari (awesome name!) was trying to cancel his AOL account after years of service. What should’ve been a simple process turned into harassment by the AOL rep he was speaking with. Read the story and listen to the phone call.

After posting this story a couple of days ago, it was picked up by Digg, Boing Boing, and several other high-traffic sites, and it ultimately got back to AOL, who promptly fired the bad account rep. Did AOL apologize to Vincent for the horrible treatment he received? No, he heard about it through someone trying to interview him about the incident.

I really don’t understand why people still use AOL.

:: Filed under Random ::

Comments:

  • kentomatic

    06/16

    10:06 AM

    that was fucking great!

  • AK

    06/17

    08:06 PM

    his name is actually vincenzo ferrari. what are the odds.

  • A. Losurdo

    06/21

    09:06 AM

    UNBELIEVABLE - I watched the Today Show this AM (6/21/06) and could not believe it - someone had just as bad of an experience with cancelling their AOL service as I had!!!

    I had an AWFUL time cancelling my TRIAL AOL service last Spring.  My conversation was longer and worse than Vincent’s - the AOL Rep could barely speak English, but was JUST as pushy and irritating.

    It got to the point that I told her I was going to hang up now and to send me confirmation that my account has been cancelled.  Like you, I repeated this SEVERAL times.  My husband couldn’t believe what he was hearing - and he was only on my end of the phone call!!!

    I gotta tell you - I was red in the face, shaking with anger and upset for HOURS after this call.  And, I vowed to NEVER use AOL or let any friends use AOL from that day forward.  And, this was a simple 2 week trial!!!

    Glad to know I am not alone!
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