Vincent Ferrari On Today

Wednesday, June 21, 2006

Vincent appeared on the Today Show this morning, talking about the now infamous AOL call!

I continue to be fascinated by this story. He finally got a personal apology by AOL. But I wonder, would Vincent have received this apology from the VP of AOL Corporate Communications had this not become as popular as it did? Probably not. Its an obvious public relations move by them in light of all the publicity and I have a hard time believing in its sincerity. I doubt Vincent’s story, or that of hundreds of other people who have tried to cancel, will lead to any changes in the way AOL handles customer relations.

:: Filed under Random ::

Comments:

  • Jerry

    06/21

    05:06 PM

    I had a similar experience with AOL a couple of years ago. Now, I avoid AOL like the plague!

    Another company to watch out for is Vonage. If you try to cancel your Vonage account, you’ll be put on hold for nearly an hour ... then when the guy finally does get to you, he’ll try to get you to take their reduced fee account where you can receive messages, but you can’t call out.

    Just like AOL, Vonage is a company that only has their best interests at heart...the customer be damned! Just keep sending them the money!
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